We understand that there are circumstances that are unavoidable and you may need to change your schedule, but we kindly ask for a 24 hour notice if you need to cancel or reschedule. If you call to cancel or reschedule within 24 hours of your appointment time, you will be charged 25% of the cancelled service fee in your next visit. If notice is not given and you miss your appointment, we will charge 50% of the service total upon your next visit.
Cancellations and “no shows” leave gaps in our schedules that may not be filled without a timely notice. This notification courtesy enables us to schedule another client and in turn maintains a higher availability of services for you as well as others. We care deeply about providing our Customer with the best services possible, so kindly arrive in a timely fashion, we may need to reschedule any appointment for which you are more than 15 minutes late (depending on the length of time of your service).Please call the salon directly to speak with a receptionist if you wish to cancel or reschedule an appointment. We do not check Facebook comments/messages, Instagram comments, or any other form of social media for cancellations or appointment requests. We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
Frenchie & Co Salon Team